• 5S : Sort, Straighten, Shine, Standardise, and Sustain
  • CTQ – Critical to Quality : Elements for which the client would be willing to pay
  • Just in time: Method use as part of the Toyota production system (TPS), which aimed at Zero delay and « in progress ».  Also called the “5-0 method” : zero stock, zero paper, zero outage, zero delay and zero default.
  • DMAIC : Define, Measure, Analyse, Improve, Control & Close – 5 phases of the 6 Sigma method
  • KanbanVisual method, developed under the Toyota production system, enabling a quick view of status and required action.
  • Lean management – Lean management is a management philosophy aimed at eliminating all waste. « Muri » – Excess stock, work effort, « Muda » – outages, wasted time, also see the 7 wastes, « Mura » – inconsistency.
  • PDCA – Plan, Do, Check, Act – Also called Demming’s wheel, This method was introduced in the 50’s in order to continuously improve quality Plan :plan what will be improved; Do : Implement the plan ; Check : Measure against the plan ; Act : Take action, ajust according to results.
  • PMI – Project Management Institute
  • PMP – Project Management Professional.
  • PPCP – Processing Professional Certification Program.
  • Poka-yoke  – System which reduces the risk of error, like color coding or shapes which « idiot proof » the system. As an example, the blue wire will go in the blue port and the red wire will go in the red port. 
  • Six Sigma – also known as the Motorolla method, is based on three key principles : The voice of the client (VOC, CTQ), the process (SIPOC, Value Stream Mapping) and measure (Ishikawa diagrams and Takt Time). The method is based on 5 key steps (DMAIC).